Datacentre and Enterprise Infrastructure

U3 combines infrastructure management with SaaS applications to optimize performance and availability and quickly remediate issues. And, even as we manage your IT operations, you retain complete control and transparency through our management and operations platform.


Our infrastructure management services include:

  • Data Center Infrastructure Management, monitoring and optimizing data center resources 24/7
  • End-User Computing, customized workspace services that significantly improve data management, productivity, processes and security across your company
  • Application Support to continually optimize application availability and performance
  • Technical Support that incorporates customer profiling and predictive analytics to remote and on-site services portfolio

Data Center Infrastructure Management

U3 brings expertise, best practices and a consulting-led approach to enterprise data center support services. We design and manage data centers across heterogeneous platforms. We implement virtualization and standardization initiatives, and migrate systems and applications to the cloud.

Engineers at U3’s Centers of Excellence construct and test complex real-world client environments. We then apply our knowledge and platform expertise to address your challenges and recommend the most effective ways to take the performance of your data center to the next level.

End-User Computing

Our service offerings include:

  • End-User Computing: A single-point of ownership and accountability for all IT services consumed by business users
  • Imaging: Centralized, enterprise-wide multimedia archiving
  • Service Management: For automation, resiliency, predictive management, compliance and audit readiness
  • Knowledge Management: A single-point of ownership for an enterprise-wide knowledge base
  • Asset Management: Visibility and dynamic reporting on IT property; assets, and compliance application deployments, platform updates and migration
  • Desktop Virtualization: Migrating business applications to Microsoft, Citrix and VMware software-as-service models
  • Messaging and Directory: Platform consolidation and enhancements

Application Support

U3 provides world-class application support and services for global clients. We manage your applications so you can focus on running and growing your business. We apply innovative technology and industry best practices to continually optimize application availability and performance.

Our services include:

  • Application Packaging, including, software portfolio audit and analysis, planning, workflow and documentation, re-packaging and post-packaging
  • Development-Test-Acceptance-Production covering test design and implementation with well-defined service level and operation level agreements
  • DevOps that transforms organization into a unified delivery team across agile development, infrastructure and operations
  • Enterprise Mobility to manage smartphones, tablets and laptops support systems, and implements enterprise-wide security policies
  • Database Management which administers and optimizes Oracle, Microsoft SQL, and MySQL on UNIX, Linux and Windows platforms
  • Application Management to delivers complete functional and Tier 1 and Tier 2 support for legacy, web-based and custom applications, and off-the-shelf products from leading vendors

Technical Support

U3 offers a comprehensive portfolio of maintenance and technical support services for global enterprises. Through our onshore and offshore services, we quickly resolve-and often prevent-IT problems.

Our 24/7, remote and on-site technical support goes beyond traditional service delivery. Our highly skilled technicians collaborate with your in-house engineers to understand key product functionality and technology issues. Then we leverage that knowledge with our tools to recommend and implement processes to improve the quality of support services across your company.